2. Returns and Refund Policy
Last updated: 8 August 2026
At Belleford London, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30 day money back guarantee work.
This policy applies to purchases made through bellefordlondon.com.
30 day money back guarantee
We offer a 30 day money back guarantee.
If you are not satisfied with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
Our 30 day money back guarantee is offered in addition to any statutory rights you may have under applicable UK consumer law.
To start a return request, email us at:
Please include:
- Your full name
- Your order number
- The email address used for the order
- The reason for the return
- Clear photos if the item is damaged, faulty or incorrect
- Any other details that may help us understand your request
Our team will review your request and reply with the next steps.
Right to cancel online purchases
For eligible online purchases, consumers in the United Kingdom generally have a legal right to cancel their order within 14 days of receiving the goods, subject to certain exceptions.
After notifying us of your cancellation, the goods should be returned in accordance with the return instructions we provide.
Our 30 day money back guarantee does not reduce or replace any statutory cancellation rights available to you.
Return approval
Please contact us before sending an item back so that we can provide the correct return instructions and return address.
If your return is accepted, we will provide the appropriate return details.
Depending on the product and fulfilment location, the return address may be with one of our suppliers and may be located overseas, including in China.
Please do not return products to an address other than the return address supplied by our customer service team.
Return shipping costs
For approved change-of-mind returns, size changes or unwanted items, the customer is responsible for the direct cost of return shipping where permitted by law and where this has been communicated before purchase.
If the approved return address is with one of our suppliers in China, the customer may be responsible for arranging and paying for shipping to that return address.
We strongly recommend using a tracked shipping service.
Different rules may apply if an item is faulty, damaged, incorrectly supplied or otherwise does not conform to your statutory rights. In these circumstances, Belleford London will handle reasonable return costs where required by applicable UK consumer law.
Tracking for returns
For customer-arranged returns, we recommend providing valid return tracking details.
For change-of-mind returns where the customer is responsible for returning the item, a refund may be withheld until we have received the returned goods or received appropriate evidence that the goods have been sent back, where permitted by law.
If a returned parcel arranged by the customer is lost in transit and there is no evidence that it reached the designated return location, this may affect our ability to complete the return.
Condition of returned items
For change-of-mind returns under our voluntary 30 day money back guarantee, the item should be:
- Unworn
- Unwashed
- Unused beyond what is reasonably necessary to inspect the item
- In its original condition
- Returned with tags and packaging where reasonably possible
Items that show signs of excessive wear, washing, use, damage, perfume, stains, makeup marks or alterations may be subject to a reduction in refund or may not qualify under our voluntary return guarantee, where permitted by law.
Nothing in this section limits your statutory rights where an item is faulty, damaged, not as described or otherwise does not meet legal requirements.
Items that may not be eligible for change-of-mind returns
Certain items may be excluded from our voluntary change-of-mind return policy or may be subject to statutory exceptions, including:
- Gift cards
- Certain personalised or made-to-order products
- Certain sealed hygiene-related products once unsealed
- Items that have been excessively worn, washed, used or damaged by the customer
- Other products for which a statutory cancellation exception applies
Any applicable exclusion will be applied in accordance with UK consumer law.
Faulty, damaged or incorrect items
If your item arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible at:
Please include your order number, a description of the issue and clear photographs of the item and, where relevant, its packaging.
We will review the issue and work with you on an appropriate solution.
Goods sold to consumers must meet the standards required by applicable UK consumer law. Your statutory rights are not excluded or limited by this policy.
UK consumer rights
Nothing in this policy limits or excludes any rights you may have under applicable UK consumer legislation, including the Consumer Rights Act 2015 and the rules applying to distance contracts.
Depending on the circumstances, you may have statutory rights to a refund, repair, replacement, price reduction or other remedy where goods are faulty, not as described or not fit for purpose.
Refund processing
Once your return has been received, or sufficient evidence of return has been provided where applicable, we will review it.
If your refund is approved, it will be processed back to your original payment method unless otherwise agreed.
Please allow additional time for your bank, card provider or payment provider to process the transaction.
Statutory refunds will be processed within the time limits required by applicable UK law.
Exchanges
We may offer an exchange or another suitable solution depending on the circumstances and product availability.
Please contact us at:
We will review your request and explain the available options.
Order cancellations
If you need to cancel your order before dispatch, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will do our best to stop the shipment.
If your order has already been dispatched, it may no longer be possible to stop the parcel. However, this does not affect any statutory cancellation or return rights that may apply after delivery.
Contact us
For return, refund or order questions, contact us at: