9. Frequently Asked Questions
Last updated: 8 August 2026
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, UK bank holidays, customs processing or because of carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including in China.
Direct supplier fulfilment allows an order to be shipped without first being sent to a separate Belleford London location for forwarding.
Do you offer free shipping?
Yes. We offer free shipping across the United Kingdom, unless otherwise clearly stated at checkout.
Which carrier will deliver my order?
Depending on the product, supplier and delivery location, your order may be handled by Royal Mail, a local delivery partner or an international shipping partner.
Tracking information will be provided where available.
Do you offer returns?
Yes. Belleford London offers a 30 day money back guarantee in addition to applicable statutory consumer rights.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Email us at:
Please include your name, order number, the reason for your return and photographs if the item is damaged, faulty or incorrect.
We will provide the appropriate return instructions and return address.
Where do I return my order?
The return address depends on the product and fulfilment location.
Some approved returns may need to be sent directly to one of our suppliers, including suppliers located in China.
Please contact us before returning an item so that we can provide the correct return address.
Who pays for return shipping?
For change-of-mind returns, size changes or unwanted items, the customer may be responsible for the direct cost of return shipping where permitted by law and where this was communicated before purchase.
If the approved return address is with a supplier in China, this may mean arranging and paying for return shipping to China.
Different rules apply where goods are faulty, damaged, incorrect, not as described or otherwise do not comply with applicable consumer law.
Nothing in our return policy limits your statutory consumer rights.
What if my item is faulty, damaged or incorrect?
Please contact us as soon as possible at:
Include your order number, a clear description of the problem and photographs where possible.
We will review the issue and provide the appropriate next steps in accordance with your statutory rights and our policies.
When will I receive my refund?
Once the relevant return requirements have been completed and the refund has been approved, we will process the refund to the original payment method unless otherwise agreed.
Your bank, card provider or payment service may require additional processing time after the refund has been issued.
Any statutory refund will be processed within the period required by applicable UK law.
Can I cancel my order?
If your order has not yet been dispatched, contact us as soon as possible at:
We will do our best to stop the order before dispatch.
If it has already been dispatched, it may no longer be possible to stop the parcel. This does not affect any statutory cancellation rights that may apply to eligible online purchases.
How can I contact Belleford London?
For questions about orders, delivery, returns, refunds, sizing or payments, contact:
Belleford London
Email: info@bellefordlondon.com
Website: bellefordlondon.com